Refund & Cancellation Policy

You may cancel at any time, without giving a reason, from your account or through the billing portal supplied by Paddle in your purchase receipt. Cancellation stops all future renewals.

Your access and any remaining points stay available until the end of the billing cycle already paid for. No pro-rata charge is applied after cancellation.

A full refund of the most recent $48 payment may be requested within fourteen (14) days of that payment, provided that no more than ten percent (10%) of the 1800 points granted in that cycle have been consumed.

Where consumption exceeds that threshold, the service is deemed to have been substantially delivered and the payment becomes non-refundable, save where the law provides otherwise.

If a prolonged technical fault attributable to us prevents you from using the engines, we will restore the affected points or, at your choice, refund the cycle in full. Points consumed by failed operations are never deducted from your balance.

Send your request to support@marketersphere.com from the email address associated with the account, quoting the Paddle transaction reference. We acknowledge every request within two (2) business days and decide within ten (10) business days.

Approved refunds are issued by Paddle to the original payment method. Depending on your bank, the amount is normally credited within five (5) to ten (10) business days. Once refunded, the subscription is terminated and the remaining points are revoked.

We ask you to contact us before initiating a chargeback, so that the matter can be resolved directly. Accounts showing repeated refund requests or fraudulent payment behaviour may be suspended permanently.

This policy does not limit any mandatory consumer rights available to you under the law applicable in your country of residence.